The Call To Cancel Scam

I recently got my apartment cleaned through an app called Handy. Their app was slick, the service was great, and my apartment is now spotless. In order to get preferential pricing, I had to sign up for a “subscription” for ongoing cleaning services, which they said I could easily cancel…

Chipotle Failure

I get lunch at Chipotle very often. It’s hard to beat the convenience, taste, price, and healthiness of a burrito bowl. Last week I was running an errand at lunch, and while on my way back to my office I stopped at a Chipotle a little further away than…

Never Play Chaos Roulette

Today Bruce Bartlett, a well respected and (normally) very serious economist who served in the Reagan and Bush administrations but has recently supported President Obama, made the case for why he wants Donald Trump to win the Republican nomination for president. He believes that if Donald Trump won the Republican…

A Tale of Two Cabbies

I don’t normally take taxis, but in the past week I found myself doing so a few times. Most of the time taking a taxi is great - it gets me where I need to go fast and efficiently. However for some reason two of my taxi rides this…

Complexification

I work on a small nimble team that is part of a giant multinational corporation. Our team can move fast, adapts to change easy, and has almost no bureaucracy. On the contrary, our corporate headquarters (like so many large organizations) moves at an overly cautious pace, struggles with change, and…

Documentation is Paramount

In the last few weeks I’ve come worked on quite a few technical projects with no or poor documentation. First, at my job I’ve had to install analytics into our recently launched application and the internal documentation for how to do that left more questions than answers. On…